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- Q: What makes Samanta Shoes so comfortable?
A: Each shoe that enhances the line is carefully constructed using a special shoe mold that is a hybrid of a woman with a high instep, and a woman with a flat foot. This ingenuity provides comfort to women on both ends of the spectrum, and all areas in between.
- Q: How can I get Samanta Shoes in my store?
A: Contact our corporate office at 718-231-2008 or send an email to staff@samantashoes.com
- Q: What is Private Label?
A: Samanta Shoes helps new designers, and established retailers produce their footwear lines.
- Q: Is it safe to use my credit or debit card online?
A: Yes, shopping at Samantashoes.com is safe. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Samantashoes.com will cover the entire liability for you, up to the full $50.00.
- Q: I want to return my purchase! What do I do?
A: Free shipping both ways gives you the opportunity to try-on Samanta shoes risk free in the comfort of your home. If you are not 100% satisfied with your purchase, we will be happy to facilitate an exchange or process your return for a full refund. Return shipping is absolutely free. To request a pre-paid UPS return label, send an email to staff@samantashoes.como obtain the return address.
- Q: How long will it be before I receive my order?
A: All in stock merchandise will be received in 3-5 business days free of charge. Shipments arrive in 3-5 business days. If you have an emergency or an upcoming special occasion, feel free to send an email to staff@samantashoes.com to request a specific delivery date.
- Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, American Express, and Checks.
- Q: Do you ship to addresses outside the United States ?
A: We ship to all US States and Territories. In addition, we ship to both PO Boxes and Military APO/FPO addresses. For more details on international shipping visit: http://www.samantashoes.com/intl.html
- Q: Do you do back orders?
A: Samantashoes.com does offer back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like to wait for the product to be delivered from one of our store locations.
- Q: Do you have a catalog?
A: Currently, we have a 'virtual' catalog. Our entire product line is online; we do not have a physical retail catalog.
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