Samantashoes.com brings personality to shoes. We build life long relationships with our customers by providing the luxurious combination of style and comfort with a dedication to customer service. That being said we want you to enjoy your products. If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund. Return shipping is absolutely free. A pre-paid UPS return label is included with every order. Free shipping both ways gives you the opportunity to try-on Samanta shoes risk free in the comfort of your home. Shoes returned within 30 days of the invoice date, unworn, in condition to be sold as new, will be refunded in full. Shoes that are returned after 30 days of the invoice date, unworn, in condition to be sold as new, will be accepted for store credit only. Please, allow 5-7 business days for your return to be processed.